How To Get Fedex To Pick Up A Package

Quick Help

Use this tool to arrange for a courier to pick up your shipment today.

About Schedule a Pickup

You can schedule a pickup in only 3 steps.

Enter your location and package details on the Schedule a Pickup page.
Review and confirm the details on the Please Review Your Request page.
Read the details on the FedEx Pickup Request Confirmation page and see additional services that are available.

Schedule a Pickup

Be sure to enter all the required information on the Schedule a Pickup form.

City Information - Select the Pickup city (where your company is located). We included the times this service is available for your convenience.

Package Information - This section contains the details about your shipment.

Number of packages: enter the number of packages in your shipment.
Total weight: enter the total weight of your shipment (kg or lb). There is a limit of 68 kg for FedEx Express shipments.
Packages will be ready by: select the time (HH:MM) that you will have your shipment ready. For most locations, make sure your shipment is ready at least one hour before your company's closing time.
Pick up no later than: select the latest time (HH:MM) that a courier can pick up the shipment, i.e. the time your company closes for the day. Make sure this time is within the operating hours of the pickup service.

Company Information - Please provide details about your company.

Payment Information - Please provide your FedEx Account Number and select your payment method.

Instructions for Pickup - This section tells the courier where to pick up the shipment at your location.

Contact Name: enter the name of the representative of your company that is responsible for the package.
Location of packages: select where your shipment will be - the front desk or the loading dock. If the shipment will be available somewhere else, please select "See Special Instructions" and enter the information in the box provided below.
Comments/Special Instructions: If your package will be available somewhere other than the front desk or loading dock, please enter the location here. Or, enter any other special instructions.

After you have completed the form, click Continue to review or edit your request.

Please Review Your Request

The Please Review Your Request page allows you to confirm or edit the information you provided.

Pickup Information - Review the information you entered on the previous page. If it is correct, click Confirm Pickup Request. If it is incorrect, click Edit Info at the top.

When you are finished, click Confirm Order.

FedEx Pickup Request Confirmation

The FedEx Pickup Request Confirmation page gives you a last look at the information you provided. You can even print this page.

Pickup Information - Review the information.

To Cancel Your Request - Call the number provided to cancel your pickup.

Additional Services - Discover additional services FedEx has to offer.

How Do I Get More Help?

For more information about FedEx Express pickup service, to change your address on file, or to change or cancel a pickup, please contact Customer Service.